Privacy Policy

This Privacy Policy (“Policy”) explains how your Personal Data will be treated. This Policy may be updated from time to time.

This Policy supplements but does not supersede or replace any previous consent which you may have provided to SILVERLAKE and its related companies (hereinafter referred to as “SILVERLAKE”, “our”, “us” or “we”), nor does it affect any rights that SILVERLAKE may have at law in connection with the Processing (as defined below) of any Personal Data (as defined below).

In this Policy,

“Personal Data” means data that is capable of identifying a natural person, whether on its own or in conjunction with other data that is accessible to SILVERLAKE.

“Processing” means the carrying out of any operation or set of operations in relation to the Personal Data, and includes collecting, using, disclosing, recording, holding, organization, adaptation or alteration, retrieval, combination, transmission, erasure or destruction.

Consent and data collection

We may Process Personal Data from you for the purposes of providing our services and/or in the ordinary course of our work. We may disclose such Personal Data to our affiliated entities, third party service providers and agents, other professional advisors and consultants with whom we are dealing on your behalf, any necessary governmental authorities, and other third parties including the counsel for an opposing party.

Where you provide us with any Personal Data of third parties, you confirm that you have obtained all necessary consents to do so and that we may collect, use and disclose such Personal Data for the purposes set out above, in accordance with any applicable personal data protection or privacy laws.

At any time, if you wish to withdraw your consent, you may email us at Depending on the extent to which you withdraw your consent, such withdrawal of consent may result in our inability to provide you with our goods and services and may be considered as a termination by you of any agreement between yourself and us. Our legal rights and remedies are expressly reserved in such event corporate governance.

Access, correction, and accuracy of Personal Data

Where feasible, we will take reasonable steps to verify the accuracy of your personal information received at the point of collection. However, please note that you remain primarily responsible and liable to ensure that all personal information submitted by you is complete and accurate. Information voluntarily provided by you to SILVERLAKE shall prima facie be deemed complete and accurate.

We shall not be held liable for any inability on our part to provide goods or services to you if you fail to ensure that your personal information submitted to us is complete and accurate or if you fail to notify us of any relevant changes to your personal information.

If you:

      1. Have questions or feedback relating to our Policy;

      2. Would like to obtain access to your Personal Data held by SILVERLAKE;

      3. Would like information about the ways in which your Personal Data held by SILVERLAKE has been or may have been used or disclosed by SILVERLAKE in the past year; and/or

      4. Would like to make corrections to your Personal Data held by SILVERLAKE,

    Please contact us at . Please allow us reasonable time to respond and effect any change.

IP addresses

When you visit our website our server will record your IP address together with the date, time and duration of your visit. We use this information to compile statistical data on the use of our website to track how users navigate through our site. We do this so we can evaluate and improve our site.

Security and retention of Personal Data

SILVERLAKE has appropriate technical, administrative and physical procedures in place to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks to personal information in its possession.If you submit Personal Data through third party websites, we are not responsible in any way for the security and/or management of personal information shared by you with such third party websites.

SILVERLAKE will retain your personal information for the time necessary to fulfil any legal or business purposes.

Transfer of information

It may be necessary for us to transfer your personal information outside the country if any of our group companies, service providers or strategic partners is located overseas. In the event that we do so, we will ensure that the Personal Data transferred will be subject to a standard of protection comparable to that provided in the country.

Activities undertaken prior to 2 July 2014

We may continue to use your personal information that was collected before 2 July 2014 for purposes for which the personal information was collected unless you have withdrawn your consent. If you wish to withdraw your consent, please email us at

Policy on telephone numbers registered with the Do-Not-Call Registry

We will not send unsolicited telemarketing messages (“specified messages”) to your telephone numbers if you have registered them with the Do-Not-Call Registry (“DNC Registry”) in Singapore unless we have your clear and unambiguous consent to do so.

However, we may continue to contact you at the telephone numbers provided to us in the limited circumstances allowed under the DNC Registry even though you have registered these telephone numbers with the DNC Registry. If you do not wish to continue receiving such messages, please email us at

Contact information

If you have any questions, please contact us at