Career
JOB: PERMANENT
COMPANY: GAX MD SDN BHD
REPORTING TO: CHIEF EXECUTIVE OFFICER / HEAD OF CUSTOMER EXPERIENCE
Company Background
GAX MD, a joint venture between Silverlake Digital INX, Malaysia and Money Design, Japan, created MYTHEO, a digital investment management service provider. MYTHEO provides an ease of mind by helping clients manage the nitty-gritties of investment in a data-driven manner. MYTHEO’s value proposition, ‘Invest in a Moment’ is poised to change the way Malaysians think about investing and life savings. This fintech service powered by AI, aims to promote financial literacy and inclusiveness, thanks to its user-friendly process and affordability.
Key responsibility
This role will be responsible for monitoring, reporting and managing all customer related issues via MYTHEO’s communicational channels (hotline, email, live chat, messengers). To be the first point of contact between the company and its clients.
Areas of accountabilities
- Provide quality customer experience to clients over phone call, email or on portal navigation to resolve client’s enquiries efficiently, including liaising with internal & external stakeholders.
- Able to provide customers with a detailed product and service information
- Identify and escalate priority issues and able to route calls to appropriate departments
- Complete call logs to ensure that the day-to-day transactions performed are tracked accurately and in a timely manner
- Initiate follow up calls to clients when necessary and document call information in the call log according to Standard Operating Procedures (SOP) while ensuring SLA requirements are met
- Following up with client’s documentation via communication channels to ensure clients applications are met accordingly
Job requirements
- A Bachelor’s Degree or Diploma in any field
- Fresh Graduates are encouraged to apply
- Proficient in MS Office (predominantly Word and Excel – formulas and pivot table)
- Ability to understand, speak, read and write English and Bahasa Melayu is required; additional languages are an advantage
- Must possess a professional and friendly attitude
- Good social skills and must be able to quickly develop a rapport with customers over the phone
- Analytical skills would be an added advantage
Responsibilities:
- Participate in the complete iOS / Android apps development life cycle.
- Architect, design & develop mobile applications according to specifications.
- Perform system analysis, design, testing and documentation whenever necessary.
- Perform unit testing and system integration.
- Maintain & enhance the existing apps.
- Provide technical support whenever necessary.
Requirements:
- Possess at least an Advanced Diploma, Bachelor’s Degree, or Master’s Degree, in Computer Science /IT, Engineering (Computer/Telecommunication), or equivalent.
- Possess at least 1 year working experience in moblie application development (iOS / Android).
- Proficiency in Objective C or Java Programming or relevant technology.
- Knowledge of SQL, MsSQL, MySQL, or any other database tools is an added advantage.
- Good command of English, ability to converse in Mandarin will be a plus point.
- Good interpersonal skills, a team player and able to work independently.
- Must be analytical and a problem-solver.
- Willing to travel and be based overseas if needed.
- Fresh graduates without relevant experience but passionate in developing mobile applications are encouraged to apply.
Responsibilities:
- Participate in the complete software development life cycle.
- Plans, develops, tests, and documents computer programs according to specifications, applying knowledge of programming techniques and methodologies.
- Prepare test data, test scripts and test coded programs thoroughly to validate completeness and accuracy.
- Prepare development documentation (Functional, Program, User Specifications).
- Assist in design of systems and analysis of program specifications.
- Maintain current knowledge of standard programming languages, coding methods, operational requirements.
- Perform installation and deployment of system.
- Provide technical support.
Requirements:
- Possess at least an Advanced Diploma, Bachelor’s Degree, or Master’s Degree, in Computer Science / IT, Engineering (Computer/Telecommunication), or equivalent.
- Good knowledge of programming fundamentals.
- Proficiency in programming (VB6, VB.net, or ASP.net).
- Good command of English, ability to converse in Mandarin will be a plus point.
- Good interpersonal skills, a team player and able to work independently.
- Must be analytical and a problem-solver.
- Willing to travel and be based overseas if needed.
- Fresh graduates are encouraged to apply.
- Only Malaysian citizens will be considered.
Job Description:
- Designs, installs, configures, and maintains and troubleshoot network routers, switches, wireless access controller, firewall and security infrastructure.
- Execute various network projects and provides network design options in multi-platform, multi-protocol environments.
- Knowledge of Switching and routing protocols.
- Knowledge of network authentication and identity frameworks and protocols.
- Provides technical support and guidance for network problem escalation and resolution.
Requirements:
- Minimum 3 years’ experience in the related fields
- Manage and monitor all installed systems and infrastructure (servers, storage systems, network, Endpoint) to ensure availability, performance & security. • Experience with System Integrator environment.
- Worked on firewall, network Switches, Routers, VPN Concentrators & AP.
- Basic network knowledge (TCP/IP)
Responsibilities:
• Participate in the complete software development life cycle.
• Plans, develops, tests, and documents computer programs according to specifications, applying knowledge of programming techniques and methodologies.
• Prepare test data, test scripts and test coded programs thoroughly to validate completeness and accuracy.
• Prepare development documentation (Functional, Program, User Specifications).
• Assist in design of systems and analysis of program specifications.
• Maintain current knowledge of standard programming languages, coding methods, operational requirements.
• Perform installation and deployment of system.
• Provide technical support.
Requirements:
• Possess at least an Advanced Diploma, Bachelor’s Degree, or Master’s Degree, in Computer Science / IT, Engineering (Computer/Telecommunication), or equivalent.
• Good knowledge of programming fundamentals.
• Proficiency in programming (Java, JSP, Servlets, AJAX, Hibernates and Webservices).
• Good command of English, ability to converse in Mandarin will be a plus point.
• Good interpersonal skills, a team player and able to work independently.
• Must be analytical and a problem-solver.
• Willing to travel and be based overseas if needed.
• Fresh graduates are encouraged to apply.
• Only Malaysian citizens will be considered.
Responsibilities:
• Facilitate and coordinate the entire cycle of a project to ensure it meet the project timeline.
• Coordinate and participate in the user requirement study and document the requirement with accurate and comprehensive functionalities and conditions and prepare the complete Functional Specifications document.
• Work closely with customers’ end-user group and the technical team/developers to ensure delivery of fully acceptable and quality system.
• Performed System Integration Testing (SIT) to ensure that deliverable meet the functional requirement or specifications and all the programs are bug free and of zero defect before delivery to the customers’ end-user for User Acceptance Test (UAT), this includes preparation of the test plan, test scope and test scripts.
• Prepare User Guides documents and conduct functional training for the customer’s end-user group.
• Support the User Acceptance Test by the customers’ end-user and the life cycle of the deliverable.
Requirements:
• Good command in English both written and verbal.
• Years of experience – minimum 2 to 3 years of experience.
• Must have domain knowledge in any of the specific industry (i.e. banking, telco, insurance, health care& medical, tourism, logistic) and know the end-to-end processes.
• Willing to travel and be based overseas if needed.
• Fresh graduates are encouraged to apply.
• Only Malaysian citizens will be considered.
Responsibilities:
• Maintain corporate infra servers (WINDOWS, LINUX) and network equipment (SWITCH, ROUTER, FIREWALL)
• To maintain and monitor user account, access, system availability and privileges management.
• To set up and monitor system backup.
• To install and test system upgrades and patches.
• To assist in project implementations.
• To liaise with vendors that provide systems hardware, software, network and maintenance.
• Oversight of the daily upkeep and administration of the companies’ network infrastructure and computer systems.
• Responsible for the design, planning, implementation and maintenance of the companies’ network infrastructure, servers, OS, storage and software to meet organization’s current and future requirements.
• Liaise with vendors/customers on hardware, operating system, storage and network setup and hardening.
• PC support.
Requirements:
• Degree/Higher Diploma in IT or equivalent field
• Minimum 1 year of experience in System Administration of server and related hardware and software
• Work experience on one or more of the following O/S platforms/databases; Windows Server 2012, AS400, Unix (Solaris/Linux), JDE, MSSQL, Cisco, Fortinet, Huawei, router, switches, wireless, firewall ISA/TMG and VPN IPsec will be an added advantage
• Knowledge of the network types (LAN, WAN, Wireless, VPN IPsec, GRE, OSPF, and Linux IPtables)
• Knowledge of working experience in storage and System design in a Windows / Linux.
• Good spoken and written English and the ability to communicate well at all levels
• Ability to work independently with minimal supervision
• Good at problem solving and multitasking
• Fresh graduate is encouraged to apply.
• Only Malaysian citizens will be considered.
Responsibilities:
• Software / Tools Development
• Software / Application Testing
• Project Management
• Any other related tasks that are assigned
Requirements:
• Candidate must possess or currently pursuing a Bachelor’s Degree in Computer Science/Information Technology/Mathematics or equivalent.
• Required skill(s): Any programming languages, development tools.
• Preferred skill(s): C++ Language, Java, MYSQL.
• Required language(s): Chinese, English
• 20 Internship position(s) for duration of 4 month(s).
Responsibilities:
• Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible
• Assign unresolved Incidents to appropriate L2 support group
• Log all Incident/Service Request details, allocating categorization and prioritization codes
• Keep users informed about their Incidents’ status at agreed intervals
• Associate Incidents with other records (i.e. Incidents, Changes, Problems, Knowledge Articles, Known Errors, etc.)
• Provide first-line investigation and diagnosis of all Incidents and Service Requests
• Verify resolution with users and resolve Incidents
• Escalate Major Incidents and unresolved incidents to L2, L3 and/or Problem Manager
• Owns all Incidents and Service Requests throughout the lifecycle
• Document troubleshooting steps and service restoration details
• Create and submit knowledge articles
• Verify resolution with end-users and resolve assigned Incidents
• Compilation of incidents statistics by months, year by problem type by customers (this is a MUST)
• Administration of support portal including customer information maintenance.
• Provide timely notification to customers on products updates.
Requirements:
• Minimum degree in Information Technology preferably in cybersecurity field
• Technical knowledge in Linux and window server (installing and troubleshooting)
• Self-motivated, able to multi-task and work with minimum supervision
• Able to communicate proficiently in English in both oral and written skills
• 3 to 5 years working experience in related field
• Fresh graduates are encouraged to apply.
• Only Malaysian citizens will be considered.
We are seeking a highly skilled and experienced Full Stack Developer with expertise in Java and either Vue.js or Angular. The successful candidate will be responsible for designing and developing scalable, robust, and high-performance web applications.
Responsibilities:
• Develop new features and functionalities for our web applications using Java, Vue.js or Angular.
• Collaborate with the development team to design, develop, and implement new features and enhancements.
• Write clean, maintainable, and well-documented code.
• Develop and maintain RESTful APIs.
• Participate in code reviews and provide constructive feedback.
• Identify and troubleshoot issues and bugs in the application.
• Develop and maintain unit tests and automated integration tests.
• Participate in the agile development process and provide status updates.
• Keep up to date with the latest trends and technologies in web development.
Requirements:
• Bachelor’s or Master’s degree in Computer Science or related field.
• At least 3 years of experience in full-stack development using Java, Vue.js or Angular.
• Strong understanding of web application development and architecture.
• Experience with developing RESTful APIs.
• Experience with unit testing and integration testing.
• Strong knowledge of SQL and database design.
• Experience with Agile development methodologies.
• Excellent problem-solving skills and attention to detail.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Experience with DevOps tools and practices is a plus.
If you meet the above requirements and are excited about working with a dynamic team on cutting-edge technology, please apply with your resume and a cover letter. We look forward to hearing from you!
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