SDE with BIBD have won The Asian Banker Technology Innovation Awards 2016
Bank Islam Brunei Darussalam (BIBD) and Silverlake Digital Economy (SDE) were awarded the Best Smart Branch Project at the Asian Banker 2016 Summit in Hanoi. The citation reads “The Bank deployed a Digital Banking Platform with paperless processes and integrated sales which significantly improved the customer experience, the bank’s cross-sell rate, customer on-boarding time and account market share”.
As the SDE Digital Bank Platform is an omni-channel platform, the implementation of this new account opening process makes the same service available for use by the Platform’s self-service digital channels such as internet and mobile banking. The same is true for every other of the hundred reengineered business processes provided by the Digital Bank Platform – ensuring not just outstanding customer service but a much more efficient use of the bank’s technology investment.