Sri Lanka welcomes first fully digitised bank branch


Sri Lanka welcomes first fully digitised bank branch

People’s Bank has just opened the first fully digitalised bank branch in Sri Lanka. The solution was provided by Silverlake Digital Economy.

The Digital Center was officially launched by Prime Minister Hon. Ranil Wickremesinghe at York Street, Colombo 1 last week. It becomes the first fully digitalised branch in the country.

The Bank has also launched express banking to allow customers to experience how its digitalisation initiatives will streamline and simplify their financial affairs by offering speed and convenience.

Initially, customers visiting the Digital Center will have Bank staff on hand to assist them to navigate Express Banking on electronic devices provided by the Bank until they feel comfortable to conduct transactions without assistance. The launch of this Digital Center marks a quantum leap for the Bank in its dynamic leadership to become the most digitalised bank by the year 2020, to unlock the benefits of digitalisation for its customers.

Minister of Public Enterprise Development Hon. Kabir Hashim, Minister of Foreign Affairs Hon. Ravi Karunanayaka, State Minister of Public Enterprise Development Hon. Lakshman Yapa Abeywardena, Governor of Central Bank of Sri Lanka Dr Indrajit Coomaraswamy, Chairman of People’s Bank Hemasiri Fernando, Board of Directors, CEO and general manager N. Vasantha Kumar, corporate management, government officials and the People’s Bank staff as well as clients were among the distinguished guests.

Responding to customer needs and trends

Hemasiri Frenando, Chairman of People’s Bank says, “People’s Bank has been an integral pillar in the nation’s development by understanding and responding to customer needs and industry trends. As the bank with one of the largest customer bases in Sri Lanka’s banking industry, People’s Bank has demonstrated its leadership status by initiating digitalisation in alignment with the latest consumer and market trends. The launch of the Digital Center marks a proud milestone in our journey to bring the benefits of digitalisation banking to the nation. We expect our digitalisation drive to bring many benefits to all stakeholders across our wide customer base – ranging from the rural farmer to the country’s leading corporates – this digitalisation exercise will fulfil aspirations of all these customers. We expect our digitalisation journey to position the bank and its customers for exponential growth. As the premier state bank, People’s Bank believes that a digitalised state bank will drive rich dividends for the economy going ahead.”

Explaining the benefits of the new digitised bank, N. Vasantha Kumar, CEO and general manager said: “The launch of the Digital Center is a proud moment for us. Customers stepping into this branch can enjoy the benefits of Express Banking to learn how they can conduct transactions in real time right from the moment of opening an account Instant access to e-statements, SMS alerts, debit cards, cash deposit and withdraw, Fund transfers, bill payment via Mobile, Internet banking and Kiosk machines and a variety of other beneficial services to enhance convenience. We are proud to announce that staff will now be taking digital banking to the doorstep of rural consumers so that they conduct their transactions on our mobile devices. We expect to roll out more fully digitalised branches over the coming months, thus fulfilling our sustainability pledge to reduce our carbon footprint and benefit the environment by promoting paperless banking.”

The York Street center

The Digital Center at York Street will also reflect a high-end ambience with professional staff to assist customers through the various benefits of digital banking. People’s Bank has always led the banking industry towards a more robust future. The digitalisation programme – once fully operational – will offer customers the opportunity of transacting with their bank 24 hours of the day in a fast, convenient, accurate and economical manner. By becoming the most digital Bank in Sri Lanka, People’s Bank will have the bandwidth to ensure universal access for all.

*Article sourced by IBS Intelligence